ev222 Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how ev222 ("we", "us", "the Platform") collects, uses, stores and protects personal information provided by users ("you", "Player") of the ev222 website and associated services. This Policy applies to all persons who access or use the ev222 platform, whether or not they have registered an account.

By registering an account or continuing to use the ev222 platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should discontinue use of the ev222 platform and contact our support team to close your account.

Information We Collect

ev222 collects personal information through several channels — directly from you when you register or use the platform, and automatically through standard web and app technologies. The categories of information we collect are set out below.

How We Use Your Information

ev222 uses personal information collected from players solely for the purposes set out below. We do not use your data for any purpose beyond what is described in this Policy without first obtaining your explicit consent.

• To create and manage your ev222 account, verify your identity (KYC), and maintain your account security.
• To process deposits, withdrawals and bonus payments, and to maintain accurate financial records of all transactions on your account.
• To provide customer support, respond to queries and complaints, and resolve disputes relating to your account or gameplay.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) checks, responsible gaming monitoring and fraud prevention.
• To send you service-related communications, including deposit confirmations, withdrawal updates, security alerts and promotional offers where you have opted in.
• To improve the ev222 platform by analysing usage patterns, identifying technical issues and testing new features — always using aggregated or anonymised data where possible.

Legal Basis for Processing

ev222 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: processing required to fulfil the agreement between you and ev222, including account management, transaction processing and support services.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including KYC verification, AML checks and responsible gaming requirements.
• Legitimate interests: processing for fraud prevention, platform security, and internal analytics that improve the quality of our service, provided these interests are not overridden by your rights.
• Consent: processing for optional communications such as promotional emails and bonus notifications, where you have given specific consent. You may withdraw this consent at any time by contacting ev222 support.

Data Sharing and Disclosure

ev222 does not sell, rent or trade your personal information. We may share data with the following categories of recipient only where strictly necessary:

• Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, Visa and Mastercard — solely to facilitate deposit and withdrawal transactions on your account.
• Game and platform technology providers: software vendors who power the games and platform infrastructure on ev222. These providers have no direct access to your financial data.
• Identity verification and fraud prevention services: third-party KYC and AML compliance providers engaged to verify player identities and detect suspicious activity.
• Law enforcement and regulatory authorities: where ev222 is required by law, court order or regulatory requirement to disclose personal information. ev222 will notify you of such disclosure where legally permitted to do so.

Cookies and Tracking Technologies

ev222 uses cookies and similar tracking technologies to deliver core platform functionality, maintain your login session, and understand how players interact with the site. There are three categories of cookies in use:

• Essential cookies: required for the platform to function. These cannot be disabled. They include session authentication tokens, security tokens and load-balancing cookies.
• Functional cookies: used to remember your preferences such as language settings, preferred payment method and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: used to collect aggregated, anonymised data about how users navigate the platform. This data helps ev222 identify performance issues and improve the user experience over time.

You can control cookie preferences through your browser settings. Disabling essential cookies will prevent you from accessing core platform features including login and deposit. Disabling functional or analytics cookies will not affect your ability to play on ev222.

Data Retention

ev222 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law or as necessary to resolve disputes, prevent fraud and enforce our Terms & Conditions. In practice, account-level data including transaction history is retained for a minimum of five years from the date of account closure.

Once the retention period has expired and there is no longer a legal or operational basis for holding your data, ev222 will securely delete or anonymise it so that it can no longer be linked to you as an individual.

Data Security

ev222 implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include 256-bit SSL encryption on all data in transit, restricted internal access to personal data on a need-to-know basis, and regular security audits of our platform infrastructure.

Despite these measures, no internet transmission or electronic storage system is completely secure. ev222 cannot guarantee absolute security of your data, and you should take steps to protect your own account credentials — including using a strong unique password and not sharing your login details with anyone.

Your Data Rights

As a user of the ev222 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the ev222 support team with your request. We will acknowledge your request within five business days and aim to resolve it within 30 days.

• 1 Right of access: you may request a copy of the personal data ev222 holds about you, along with information about how it is being used.
• 2 Right to rectification: if any personal data held by ev222 about you is inaccurate or incomplete, you may request that it be corrected or completed.
• 3 Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ev222's legal retention obligations.
• 4 Right to restriction: you may request that ev222 restrict the processing of your data while a query or complaint is being investigated.
• 5 Right to data portability: you may request a machine-readable copy of the personal data you have provided to ev222, for the purpose of transferring it to another service.
• 6 Right to object: you may object to ev222 processing your personal data for direct marketing purposes or where processing is based on legitimate interests. ev222 will cease such processing unless it can demonstrate compelling legitimate grounds.

To exercise any of the rights above, contact ev222 support at [email protected]. Please include your registered username and a description of your request. We will respond within five business days.

Protection of Minors

ev222 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on ev222 or provided personal information to us, please contact our support team immediately at [email protected]. We will investigate and, where confirmed, close the account and delete all associated personal data without delay.

Third-Party Links and Services

The ev222 platform may display content or references relating to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe and others. ev222 is not responsible for the privacy practices of these third parties. Game software and RNG certification may be provided by external studios; any data processed directly by those studios' game engines is governed by their own privacy policies. We recommend reviewing the privacy policies of any third-party provider whose services you access through ev222.

Changes to This Privacy Policy

ev222 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Where the changes are significant, we may also notify you directly via email or an in-platform notification.

Your continued use of the ev222 platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should stop using the platform and contact our support team to request account closure and data deletion.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way ev222 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within five business days. Support is also available 24/7 via live chat on the platform.

You can reach us by email at [email protected]